HR Service Delivery Expert Services Analyst - Costa Rica

Job Description The HR Service Delivery Expert Services Analyst supports employees, managers, HR Business Partners, Payroll, and other stakeholders across the Americas region. This role is responsible for delivering exceptional customer service, resolving complex HR inquiries, maintaining accurate employee records, and ensuring confidential and timely support. Key Responsibilities Provide HR support through ServiceNow, email, and phone. Manage and resolve Tier 2 and escalated HR cases. Maintain employee records in Workday, ADP, and payroll systems. Deliver high-touch support for executives and senior leaders. Partner with Payroll, HRBPs, Legal, Global Mobility, and Centers of Excellence to resolve complex issues.…