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Mister Spex SE

Lead Digital Customer Service (m/w/d)

Berlin Headquartersonsitesenior

Posted 3 days ago · via Workday

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About this role

Gestalte die Zukunft der Brillen mit uns! Wir verbinden Innovation und Stil mit einer unvergleichlichen Markenvielfalt und höchsten Qualitätsstandards – online und offline. Sei unsere Inspiration bei #teamspex! SEE & BE SEEN at #teamspex Bei Mister Spex ist Customer Service weit mehr als Support – er ist ein zentraler Hebel für Kundenzufriedenheit, Effizienz und nachhaltiges Wachstum. Für unseren Standort Berlin suchen wir eine:n Lead Digital Customer Service Operations, der:die die digitale und operative Basis unseres Customer Service strategisch verantwortet und aktiv weiterentwickelt. In dieser Rolle gestaltest du unsere Digital Customer Service Operations über alle Kanäle hinweg – von Voice, Chat und E‑Mail bis hin zu AI‑Bots, Automatisierung und datengetriebenen Entscheidungen.…

Read the full description on Mister Spex SE's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: r, teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Berlin Headquarters. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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