Help Desk Representative - Information Technology

Placervilleonsitemid$51K – $61K

Posted yesterday · via Workday

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About this role

Department: Information Technology Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $24.51 - $29.41 Job Description: POSITION SUMMARY The Help Desk Rep provides customer support for Information Technology including, telecom equipment, software, hardware and peripherals for Marshall Medical Center employees. Focuses on customer service and problem resolution when interacting by phone, email, or other support medium(s). Records caller’s issue(s) in the support center incident tracking system and proceeds with trouble shooting/problem solving steps. Solves complex and common end-user issues in real-time, using standard department of Information Technology tools.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Placerville. We weight your proximity and willingness to relocate.

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