ModelnGlobal Customer Success

Senior Support Operations Analyst ( Power BI / Microsoft Fabric)

Hyderabad Indiaonsitesenior

Posted 2w ago · via Lever

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About this role

We are seeking a Senior Support Operations Analyst to help translate complex support activity into clear, actionable insight. This role sits at the center of a highly technical, engineer-led support organization and is responsible for making support work visible, understandable, and useful to decision makers across Support, Product, and Customer Success. Unlike traditional support analytics roles focused on volume and efficiency, this role emphasizes signal over noise—identifying patterns in nuanced issues, shaping meaningful metrics, and ensuring support data reflects real product and customer challenges. The ideal candidate is comfortable working with incomplete or imperfect data, enjoys bringing structure to ambiguity, and can connect operational data to broader business impact.…

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reqspace match rubric

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Skills match

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Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

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Location fit

This role is based in Hyderabad India. We weight your proximity and willingness to relocate.

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