Travel Support Associate (Voice & Chat)
Heliopolisonsitejunior
via Greenhouse
About this role
About Momentum
Momentum Solutions Egypt is a dynamic office located in Heliopolis, Egypt. We deliver top-tier customer care and, sales support for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale - supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.
Position Overview
As a Travel Support Associate (Voice & Chat) within the Service Department, you’ll assist customers who already have bookings by responding via inbound calls and live chat. The role is communication-focused and process-driven, with clear escalation paths. No GDS or airline reservation systems are used or required for this role.
What You'll Be Doing:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Heliopolis. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included