Director of Customer Success
remotedirector$150K – $170K
via Ashby
About this role
Who You Are
You've built client relationships in high-stakes environments where credibility is hard-won, and expectations don't drop after the engagement ends. You know how to take a post incident moment and turn it into a long-term partnership that grows and expands our cyber and IT footprint.
You speak the language of CISOs, IT leaders, and financial buyers and you know what it takes to earn their confidence when the pressure has passed and the real work begins. You're as comfortable building a retention playbook from scratch as you are presenting expansion metrics to a CRO.
You've led CS functions before. You know that real client loyalty, the kind that shows up in net retention and renewal rates, takes sharp strategy and the willingness to roll up your sleeves.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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