Regional Escalation Manager, Americas
Manilaonsitemanager
Posted today · via Workday
About this role
MRI Software is establishing a global Incident, Problem, & Escalation Management team to improve client impact visibility, accelerate restoration, strengthen accountability, and reduce repeat issues across the global support organization. The Regional Escalation Manager owns regional execution of this operating model. This role owns the regional escalation queue, drives high-severity and client-sensitive situations to resolution, leads escalation and problem coordination resources, and ensures consistent follow-through across Support, Product, Cloud Operations, Services, Managed Services, Client Success, and other cross-functional partners. This role combines live escalation leadership with prevention-oriented operational management.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamssalesforce
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