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Msd

Sr. Specialist, Shared Services Management - Medical Team Member

USA - Pennsylvania - North Wales (Upper Gwynedd)Remote (US)senior$106K – $167K

Posted today · via Workday

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About this role

Job Description The Customer Service Management (CSM) team has responsibility to drive, manage and implement remote two-way customer service engagements. The CSM team manages customer, consumer and employee service interactions in the company's National Service Center, Field Service Center, Promotional Contact Center and company's Switchboard. These interactions occur across communication channels such as digital, social, chat, phone and mail for all our company's products/vaccines and company information requests. The CSM team also serves as the designated point of contact for the intake of adverse events, and product quality complaints for the U.S. market.…

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1

Skills match

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2

Level fit

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3

Domain experience

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4

Recency

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5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

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