M
MtbDirector – Contact Center Customer Service
Williamsvillehybriddirector$155K – $258K
Posted 2 days ago · via Workday
About this role
Overview: M&T Bank is a bank for communities, focused on serving our customers better than anybody else can. The Director of Contact Center Customer Service leads a large team, managing 4 or more senior leaders who in turn oversee hundreds of managers and bankers in our Contact Centers. The individual in this role shapes culture, drives strategy, maintains high standards of operational excellence, and cultivates and develops talented people. Primary Responsibilities: Inspires and leads a team to deliver world-class service while owning customer experience outcomes across supported channels and customer touchpoints.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Williamsville. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams