M
MtbWorkforce Management Analyst I
Bridgeporthybridmid$52K – $87K
Posted 2 days ago · via Workday
About this role
Workforce Management Analyst I Location: Must be able to report into the Bridgeport Center Overview: Assists in analyzing Contact Center patterns, including volumes, trends, attrition rates, and productivities. Utilizes the analysis to forecast Contact Center workload and builds a scheduling plan to meet business objectives. Focuses on adjustments to current schedules with real-time/near-term timeframes. Primary Responsibilities: Manage and monitor all inbound Contact Center queues using queue management software to ensure all scheduled agents are in the expected phone state to support the provision of service to customers. Take corrective actions to notify management, adjust schedules and limit these variations.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Bridgeport. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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