Head of Operations - Payment Solutions

Key Responsibilities Lead & build a fast-growing operations team, covering onboarding, customer support, and transaction monitoring Execute onboarding with your team, resolving escalations and deep-diving into high-risk and complex cases as needed Act as a Process Owner for onboarding, transaction monitoring, and customer support — reducing cost and lead times through better process design Ensure CRA, EDD, and other risk assessments meet internal standards and regulatory requirements Analysis of client activity, continuously evaluating effectiveness, proposing improvements and refining transaction monitoring rules Leverage workflow tooling, automation and AI to reduce manual effort, improve quality and speed, and strengthen auditability Identify and resolve policy/risk appetite blockers to…