HVO Multi-Brand Resolution Services Liaison

Resolution Services Liaison Job Family: Owner Services POSITION SUMMARY Address questions and research escalated issues from owners and customers. Serve as Subject Matter Expert and be well-versed in the complexities of the Company’s products and programs. Must be able to operate independently and be able to think creatively and sensibly to reduce escalations and resolve customer complaints quickly. Take ownership of escalated issues and provide satisfactory and reasonable resolutions within established guidelines and SLAs. Provide critical historical and account information to customers. Research and document various issues using multiple computer systems. Identify trends in owner/customer issues and proactively suggests actions to address those issues.…