Team Lead Customer Care - US Market (f/m/d) @MYTHERESA

Leipzigonsitesenior

Posted today · via Workday

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About this role

WHAT YOU WILL DO Manage day-to-day operations for one of our in-house customer care teams Provide the best in class customer service Dealing with sensitive customer data Setting personal objectives, targets, and guidelines for team members Bi-annual team reviews Ensure the implementation of coaching and training programs Supporting each team member in their personal and professional growth Contribute to continuous improvement of our internal processes to strive for an excellent customer experience, on every occasion Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues WHO YOU ARE Excellent verbal and written knowledge of English, and excellent knowledge of a second language such as German would be a plus…

Read the full description on Mytheresa.com GmbH Germany's site →

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Recency

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This role is based in Leipzig. We weight your proximity and willingness to relocate.

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