Patient Accounts Rep Customer Service - Patient Accounts

Overview: Schedule: Monday-Friday (Day Shift) On-site during probation period until cleared to work remote. Employee must reside within the central Ohio area. Job Description Summary: Assists patients and families with billing inquiries, resolves disputes, and collects payments for hospital services. Job Description: Essential Functions: Addresses concerns and questions and resolves issues and complaints in a timely manner. Communicates with patients to discuss billing questions and payment options. Negotiates payment arrangements and helps families obtain financial assistance. Collaborates with collection agencies, insurance companies, and internal departments to collect payments. Processes all “Returned Mail” – including skip tracing and contacting doctor’s offices for information.…