Lead Analyst - Field Customer Service

United States Of Americaonsitesenior$80K – $100K

Posted today · via Workday

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About this role

Company: Rochester Gas & Elec Corp Department: Customer Service Job Title: Lead analyst – Field Customer Service Location: Rochester, NY Work Model: Office The salary range for this position is dependent upon experience, ranging from $79,680.00 to $99,600.00. What We Offer: Competitive benefits and growth opportunities Generous performance‑based bonuses 12% 401(k) match Comprehensive health, dental, and vision insurance Tuition reimbursement Professional development and clear career‑advancement pathways For more information, please visit: Benefits - Avangrid Job Summary Investigates metering and billing concerns which require field activity for resolution. Performs research on CRM and at the customer’s premise.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in United States Of America. We weight your proximity and willingness to relocate.

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