L2 Technical Support Engineer
mid
via Ashby
About this role
Role Overview:
As a Level 2 Technical Support Engineer, you will be a key member of the NETGEAR Enterprise Support organization, delivering high-quality technical assistance to business customers across a range of networking products.
In this role, you will troubleshoot customer issues, manage support cases, and collaborate with internal teams to deliver effective solutions. You will handle moderately complex technical problems and escalate more advanced issues to L3 Technical Support Engineers when needed.
Key Responsibilities:
Customer Support & Troubleshooting
· Provide front-line support via phone, email, and chat for NETGEAR switches, wireless access points, business routers, NAS devices, NETGEAR Insight, and Exium.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams