Product Support Consultant III
Work From Anywhere-Indiaremotemid
Posted today · via Workday
About this role
Job Description: The primary duties of the Client Services Representative involve delivering exceptional end-user support, particularly to high-revenue clients, while employing a technical skill set that encompasses advanced troubleshooting. This position requires the ability to manage multiple priorities across various escalation channels, including incoming customer calls and emails, within a fast-paced virtual call center setting. Responds to customer product inquiries via inbound calls or in written internet-based email. Respond quickly to requests for assistance in specialty areas via all standard channels. Assistance may include in-depth troubleshooting, creation of custom solutions, documenting software defects, and providing instruction to the customer.…
Read the full description on Next Gen Healthcare India Pvt's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included