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NilebitsInformation Technology

ServiceNow CSM Implementer / Administrator

Cairoremote

Posted 2mo ago · via Smartrecruiters

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About this role

About The ServiceNow CSM Implementer / Administrator is responsible for the implementation, configuration, and ongoing operational support of the ServiceNow Customer Service Management (CSM) platform. This role ensures that customer service processes, case management workflows, knowledge management, and service request fulfillment are effectively configured, optimized, and aligned with business objectives. The resource will support day-to-day platform administration, enhancements, integrations, and continuous improvement initiatives to enhance customer experience and operational efficiency. CSM Implementation & Configuration Configure and implement ServiceNow CSM modules including Case Management, Customer Service Portal, Knowledge Management, and Service Catalog integration.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: soap

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

soap

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