Senior Service Designer
Polandonsitesenior
via Greenhouse
About this role
We are looking for a Senior Service Designer with strong experience across UX research, discovery, service design, and UI design, focused on improving the subscription lifecycle experience across the Client's platform. This role supports the evolution of the Subscription Management Portal (SMP) and the broader subscription journey, helping customers manage subscriptions, billing, payments, renewals, and self-service interactions end-to-end.
Role description
You should be capable of leading discovery phases to identify customer needs, pain points, business opportunities, and service improvements across complex product and operational environments.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: figma, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Poland. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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