Merchant Support Officer

Total Processing Manchesteronsite

via Personio

About this role

Your mission Your Mission At NomuPay, we're building the future of global payments. As a fast-growing fintech, we help businesses accept and manage payments seamlessly across international markets. We're looking for a Merchant Support Officer to join our UK Operations team. You'll be the first point of contact for our merchants, providing outstanding support while working closely with internal teams and external partners to resolve queries quickly and professionally. This is an excellent opportunity for someone looking to build a career in fintech, payments, or customer operations. What You'll Be Doing Merchant Support Respond to merchant enquiries via phone and email, delivering a friendly, professional, and knowledgeable service. Resolve customer queries within agreed SLAs and KPIs.…

Read the full description on Nomu Pay Malaysia Sdn. Bhd.'s site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Total Processing Manchester. We weight your proximity and willingness to relocate.

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