Specialized Client Care Services Rep
Franklinonsite
Posted 2 days ago · via Workday
About this role
Primary Duties and Responsibilities Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment. Works on becoming proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions in a Specialized area. Researches and evaluates possible solutions to semi-complex problems that requires identifying root cause and some deviations from procedures. Takes ownership of calls and begins to anticipate future issues to avoid repeat calls and unnecessary call transfers.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Franklin. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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