Director Customer Experience Business Delivery
Torontoonsitedirector$120K – $160K
Posted 3 days ago · via Workday
About this role
What it’s like to be a Northbridge Director, Customer Experience Business Delivery As a Director, Customer Experience Business Delivery, you are the business owner of Northbridge’s CRM ecosystem, playing a pivotal role in translating customer strategy into meaningful technology, data, and operational outcomes. Sitting at the crossroads of customer experience, product ownership, and delivery, you connect vision with execution—ensuring CRM capabilities directly support and enhance how we serve our customers. In this highly visible leadership role, you’ll shape the enterprise CRM roadmap, drive adoption, and lead cross-functional collaboration across IT, Sales, Marketing, and Operations. You’ll champion customer-centric thinking while enabling data-driven decisions and scalable growth.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Toronto. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
goteams
More at Northbridge Financial
- View →Senior Content Marketing & Communications SpecialistToronto, ON
- View →Underwriting Service RepresentativeHalifax, NS
- View →Senior Claims Adjuster, Casualty and LitigationToronto, ON
- View →Bilingual Client Bill Representative (French/English Required)Toronto, ON
- View →Underwriting DirectorCalgary, AB
- View →Data Steward IIToronto, ON