Senior Assistant Director of Student Accounts, Customer Experience
Bostononsitedirector$60K – $85K
Posted today · via Workday
About this role
About the Opportunity Job Summary The Senior Assistant Director of Student Accounts promotes positive customer experiences within the Student Accounts unit and the Enrollment Management division. This position monitors service levels and partners with Student Financial Services (SFS) management and the Enrollment Management Contact Center (EMCC) to ensure established service standards are met. The Senior Assistant Director communicates daily with staff to ensure team members have the information needed to assist customers and manages escalated and special cases through to resolution.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Boston. We weight your proximity and willingness to relocate.
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