Tier 2 Support Engineer
Crystal Cityonsitemid
Posted 3mo ago · via Workable
About this role
Northstrat is seeking a Tier 2 support engineer to assist customers using space-based broadband communication systems. As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role is critical to ensuring seamless customer experience and mission assurance across classified and unclassified communication environments. You’ll handle escalated customer support cases involving service degradation, analyzing network performance data (latency, packet loss), and system configurations to restore optimal service levels.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: aws, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Crystal City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
awsteams
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