ITSM Problem Manager
Remote GAremotemanager
Posted 2w ago · via Workday
About this role
Job Description: About the Role: We are looking for a seasoned and technically strong ITSM Problem Manager to join our ITSM Service Excellence team. This strategic and hands-on role is responsible for driving root cause analysis, permanent problem elimination, and long-term service improvements across NextGen Healthcare environments. The ideal candidate will bring deep understanding in one or more of the following: cloud architecture in AWS and/or Google Cloud, CI/CD and release engineering, SaaS architecture, APIs and interoperability, and AI tools and automation. The Problem Manager will partner closely with Support Operations, IS Hosting, Information Security, IS, and Product & Development teams to investigate and resolve persistent issues affecting service delivery.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: python, java, powershell, sql, postgresql…
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
pythonjavapowershellsqlpostgresqlawsgoogle cloudkubernetesdockerdatadogsplunkteamssalesforce