O
OdlHelp Desk Support Technician
Zeelandonsite
Posted 1mo ago · via Workday
About this role
Role and Responsibilities This position serves as the initial point of contact for troubleshooting all I.T. user support issues. You will be a member of a team whose responsibilities include processing support tickets with priority-based responses and routing to appropriate groups where necessary. Support tasks include support of desktop computers, tablets, printers and mobile devices; Office 365 application support, audio-visual equipment within our meeting rooms, and creating basic technical documentation and knowledge articles. Preferred Skills Customer Service Mindset based upon customer satisfaction through professional communication. Respond to and diagnose problems including problem recognition, research, isolation, and resolution steps.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Zeeland. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included