Multi Skilled Servicing Consultant

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The position is that of a Multi Skilled Servicing Consultant within the Wealth Service Centre, responsible for incoming/outgoing calls to clients/planners, processing of transactions and email correspondence. The incumbent is individually accountable for achieving results through own efforts, over periods of up to 3 months dependent on project guidelines. To provide positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.…