Customer Service Administrator

Job Description: The Customer Service Administrator provides general administrative assistance to the Agency Operations Service Center, as well as customer service support to customers, vendors and employees via the phone. Primary functions will be answering the phones daily and responding to customer inquiries. Listening to customer voicemails and returning calls in a timely manner. Help direct callers to the appropriate state offices or divisions. Handles miscellaneous projects assigned by manager. This position answers all incoming calls to the company’s main corporate phone line. Assesses each caller’s needs and routes calls to the appropriate department or personnel, ensuring efficient and accurate call handling. ESSENTIAL FUNCTIONS : Answers phone in a timely, courteous manner.…