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OnniTechnical Team Lead
Vancouveronsitesenior$80K – $95K
Posted 4 days ago · via Workday
About this role
Job Description: Key Responsibilities Technical Team Lead Manage the ticket queue and client escalation pipeline daily across the client portfolio, ensuring requests are correctly prioritized and resolved within each client's SLA. Manage Tier 1/Tier 2 technicians; monitor and analyze team performance metrics and work with the SM to implement corrective actions. Mentor and coach Tier 1/Tier 2 technical resources. Act as an escalation point for the SM, taking on additional scope as required. Manage responses to and assist in major IT incidents across managed environments. Manage client scoping requests and IMACs (Install/Move/Add/Change requests) across managed accounts within established SLAs.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Vancouver. We weight your proximity and willingness to relocate.
Score yourself on this role.
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Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams