Advisor, Retail Channels (Call Center Supervisor)

Bayamononsite

Posted 1w ago · via Workday

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About this role

Excited to have a role with the responsibility of coaching and mentoring a team of high-quality customer service agents? As an Advisor, Remote Network (Call Center Supervisor), you will play a crucial role in promoting proper process execution, ensuring service level compliance and excellent customer service. Aligned, and consequently, embracing our Digital First strategy, you will be our client-facing champion by promoting and facilitating the migration of clients to our self-service channels. This amazing opportunity will work on-site in Bayamón, PR. Don’t miss out on being part of a well-rounded customer service team! Major Duties and Responsibilities: Customer Experience: Observe, monitor, and provide feedback to improve customer experience and achieve goals.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Bayamon. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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