Director of Customer Success
San Francisco or Remoteremotedirector
Posted 38mo ago · via Lever
About this role
We are searching for a Director of Customer Success to work directly with our Fortune 500 customers; including leading retailers, parcel/logistics providers, and eCommerce operators. OSARO is entering a critical phase of growth focused on scaling customer success, deepening enterprise relationships, and expanding multi-site deployments.
As a Director of Customer Success, you will act as primary point of contact with and trusted advisor to our customers. You will help us build and maintain a strong end-to-end customer success process from initial on boarding through expansion and renewal. This is a highly visible, cross-functiaonal leadership role requiring a unique blend of technical acumen, operational leadership, and customer-facing strategy.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
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