Bilingual Customer Service Advocate I

Summary Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 200 North Dozier Blvd, Florence, SC 29501 What You’ll Do: Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handle situations which may require adaptation of response or extensive research. Accurately document inquiries. Initiate or process adjustments and perform other research as needed to resolve inquiries. Coordinate with other departments to resolve problems.…