Staff Technical Escalations Manager
Seattleonsitemanager
Posted 5 days ago · via Lever
About this role
About the Team:
The Escalations and Supportability team is part of the Outreach Support organization and is focused on reducing customer and internal friction by building predictable, data-driven processes that improve both customer outcomes and internal coordination. We partner closely with Product, Engineering, and Customer Success to manage critical incidents, prevent recurrences, and drive long-term improvements in product quality and supportability. The team also owns the incident management and the red account program ensuring consistent processes, accountability, and communication across all major customer-impacting events.
The Role:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, outreach
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Seattle. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamsoutreach
More at Outreach
- View →Staff Product DesignerSeattle, WA
- View →Principle Technical Account ManagerAtlanta, GA
- View →Senior Growth Marketing Manager, Commercial/Mid-MarketUnited States
- View →Senior Growth Marketing Manager, Global StrategicUnited States
- View →Renewals SpecialistAtlanta, GA
- View →Senior Performance Marketing ManagerUnited States