Customer Support Representative

Colombiaremotemid

Posted 1mo ago · via Workable

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About this role

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels. Key Responsibilities Respond to customer inquiries. Resolve issues professionally. Document interactions accurately. Escalate complex issues. Meet response-time goals. Maintain customer satisfaction. Collaborate with internal teams. Follow company procedures. Requirements 2+ year of customer service experience. Excellent English communication. CRM/ticketing system experience. Problem-solving skills. Ability to multitask. Professional attitude.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Free · no card · written explanation included

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