Customer Service Agent - French Market
via Ashby
About this role
As a Customer Service Agent for the french market, you will guide customers throughout their entire journey and play a key part in strengthening PERGOLUX’s reputation for premium, high-quality service. With empathy, product knowledge, and clear communication, you will ensure every interaction reflects the standards of a global outdoor-living brand rooted in Scandinavian design.
WHAT YOU’LL DO
- Provide professional customer support via phone, email, and (video) chat.
- Assist customers with product questions and guide them confidently through the ordering process.
- Manage inquiries, returns, and complaints while ensuring accurate and complete case documentation.
- Coordinate with logistics partners to ensure smooth, transparent delivery processes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included