Technical Support leader, CT

Shanghaionsite

Posted today · via Workday

See if I'm a fit →Tailor my resume for this role →Apply on Workday ↗

About this role

Job Title Technical Support leader, CT Job Description Job Responsibilities: • Offers technical support for the complaint handling unit and contributes to the complaint review board to ensure the desired quality level of complaint feedback. • Reviews and updates knowledge articles using central knowledge repositories, authors new knowledge articles, and archives outdated ones as necessary, working under limited supervision. • Provides technical expertise for escalations and determines the required support for resolving customer problems, escalating severe issues to Leadership for awareness and support. • Conducts thorough root cause analysis post-escalations and initiates corrective actions, preventing the recurrence of similar incidents in the future.…

Read the full description on Philips's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Shanghai. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

More at Philips

See all open jobs at Philips →