Contact Centre Deputy
Londononsite
Posted 1mo ago · via Workday
About this role
As Contact Centre Deputy, you will take a hands-on leadership role in the daily running of the contact centre, with a clear focus on driving sales conversion, coaching and developing Booking Coordinators, and ensuring operational excellence. Working closely with the Contact Centre Managers, you will be accountable for maintaining high performance across inbound and outbound activity, embedding best practice sales behaviours, and ensuring KPIs such as handle rate, conversion, and job despatch are consistently achieved. Key Responsibilities Sales Performance & Conversion Actively drive sales conversion across the contact centre by role-modelling effective call handling and objection handling techniques.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in London. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams