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PLC D&G Group

Escalations Specialist

Louisvillehybridmid$54K – $60K

Posted today · via Workday

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About this role

Escalations Specialist Contract Type: Permanent, Full-time Location: Remote, USA Salary: $54,000 to $60,000 per year, depending on experience At Domestic & General, we're committed to delivering exceptional customer experiences every day. When issues arise that require the highest level of attention, our Executive & Regulatory Complaint Specialists play a vital role in protecting our customers, our clients, and our reputation. We're looking for a skilled and customer-focused professional to join our Service Operations team. In this role, you'll manage complex and high-profile customer escalations received through executive leadership teams, regulatory agencies, legal channels, and the Better Business Bureau.…

Read the full description on PLC D&G Group's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Louisville. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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