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Pp LaCall Center Operations

Sr. Call Center Specialist (Bilingual Spanish) - Los Angeles, CA

Downtown Los Angelesonsitesenior

Posted 1w ago · via Lever

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About this role

Planned Parenthood Los Angeles is seeking an experienced Senior Call Center Specialist to work at our downtown headquarters office. To provide excellent customer service to both external and internal clients, a Senior Call Center Specialist must serve as an example of excellent customer service, answer calls, schedule appointments, provide support to centers and provide general Agency or program information.    Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Downtown Los Angeles. We weight your proximity and willingness to relocate.

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