Director of Outreach Help Center

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! The Director Outreach Help Center provides strategic and operational leadership for the Help Center, ensuring exceptional service and support for customers, claimants, referral sources, field representatives, and internal stakeholders. This role leads a multi-state team responsible for lead intake, customer support, follow-up activities, and collaboration with field-based teams throughout the customer journey.…