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ProsumInformation Technology

Technical Support Manager (Application Support)

Tempeonsitemanager

Posted 112mo ago · via Smartrecruiters

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About this role

About Overview Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company: Responsibilities Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams Suggest various service and product enhancements Qualifications Requirements for the Role 2+ years technical support for SaaS-based software 3+ years working with one of the following: JavaScript, Python, or Java Experience with: Troubleshooting through browser tools Linux text processing tools Writing SQL queries Nice to Haves: Basic coding experience in any language: Java…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: javascript, python, java, c++, perl…

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Tempe. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

javascriptpythonjavac++perlbashsqlmongodbhadoopteams

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