IT Support Analyst

Chicagoonsitemid

Posted 1mo ago · via Teamtailor

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About this role

Position Summary: The IT Support Analyst is responsible for providing first line technical assistance and support related to computer systems, hardware, and software for staff operating in the US time zone. Responds to queries, diagnoses and isolates problems, and determines and implements solutions working closely with the UK IT team. Managing regional third-party partners to ensure effective and efficient service delivery. Key Responsibilities: · Provide first line support to internal users, ensuring timely and effective resolution of IT issues. · Respond to requests for technical assistance in person, via phone, and electronically. · Diagnose and resolve technical hardware and software issues. · Ensure proper recording, documentation, and closure of tickets.…

Read the full description on Proxima's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: azure

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Chicago. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

azure

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