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PubmaticClient Operations

Associate Director, Customer Success, MidMarket Americas

Gurugramonsitedirector

via Greenhouse

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About this role

About the Role PubMatic is hiring an Associate Director, Customer Success, to join our growing team in Gurugram. The Customer Success (CS) team are the primary owners of PubMatic’s global publisher base. As an Associate Director, CS in the MidMarket org, you will oversee a team of Team Leads and Customer Success Operations Managers (CSOMs) supporting MidMarket accounts for the US region. We are looking for a highly motivated and experienced team contributor to manage and help build a team that supports the US medium to long-tail publisher business. You will support your team as they manage omnichannel supply (desktop, video, mobile, CTV), foster and develop partnerships with publishers, optimize account performance, run data analysis, and technical troubleshooting.…

Read the full description on Pubmatic's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: jira, teams, salesforce

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Gurugram. We weight your proximity and willingness to relocate.

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Skills in this role

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jirateamssalesforce

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