PushpayCustomer Success

Technical Support Representative

Colorado Springsonsitemid$47K – $55K

via Greenhouse

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About this role

About the Role The Technical Level l is an agile, high-empathy problem solver responsible for owning and resolving technical inquiries within the Pushpay SaaS ecosystem. Operating as a critical partner to our customers, this role focuses on end-to-end incident ownership - guiding users from initial contact through root-cause discovery to total technical resolution. Strategic Growth & Core Metrics Product Knowledge: Upon successful completion of initial onboarding: Demonstrates functional fluency in either the Giving or ChMS platform architecture. Maintains a general working knowledge of basic application and account ecosystems. Performance Baseline: Post onboarding period, consistently meets or exceeds all core KPIs.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: salesforce

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Colorado Springs. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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