Chat Support Agent
San Joseonsite$52K – $73K
Posted today · via Teamtailor
About this role
Job Overview ianknapper is seeking a dedicated and articulate Chat Support Agent to join our growing team. This is a Full-time position based in our San Jose, California, United States office. The successful candidate will be the first point of contact for our customers, providing exceptional service and resolving inquiries through our live chat platform. We are looking for an individual who is passionate about customer satisfaction and possesses excellent communication skills to represent our organisation's brand and values. Responsibilities - Engage with customers in a professional and friendly manner via live chat. - Identify and assess customer needs to provide accurate and effective solutions. - Troubleshoot issues and provide clear, step-by-step guidance.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in San Jose. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams