Help Desk Support
$28K – $37K
Posted 2 days ago · via Teamtailor
About this role
Astra Inc., a leading U.S.-based fintech infrastructure company, is seeking a dedicated and customer-focused individual to join our team as a Help Desk Support specialist. This is a full-time, pert-time remote position. At Astra, we provide advanced payment APIs that enable businesses to build secure and scalable payment experiences. In this vital role, you will be the first point of contact for our clients, providing essential technical support and ensuring a seamless user experience. We offer a competitive salary of $28,000 - $37,000 USD per annum, dependent on experience. Responsibilities Serve as the primary point of contact for customers seeking technical assistance via our ticketing system, email, and other communication channels.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams