Customer Support SME - Business Technology Transformation Section (RMI Strategy & Data Dep)

Tokyoonsite

Posted today · via Workday

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About this role

Job Description: About Organization Our department drives customer and technology transformation through digitalization, AI, and data-driven Customer Value Management (CVM) platforms. We enable personalized customer experiences and accelerate acquisition, retention, win-back, ecosystem cross/up-selling, and operational excellence across retail, web, marketing, and customer support channels. Job Duties We are seeking an experienced Customer Service / Contact Center Subject Matter Expert (SME) to lead our strategic transformation initiatives. You will act as the primary bridge between business and technology teams to deliver scalable, AI-enabled customer support solutions.…

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What we'd score you on

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Skills match

For this role: azure, teams, salesforce

Level fit

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Domain experience

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Recency

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Location fit

This role is based in Tokyo. We weight your proximity and willingness to relocate.

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Skills in this role

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azureteamssalesforce

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