Builder - Customer Support Lead
senior$120K – $160K
via Ashby
About this role
The Opportunity:
As a Customer Support Lead, you’ll be the front line of Reevo’s customer experience—resolving issues, educating users, and representing the voice of the customer across our teams. You’ll help build the foundations of Reevo’s support function—establishing scalable processes and tools while developing deep technical knowledge of the Reevo platform to drive fast, effective resolutions in partnership with cross-functional teams. This role is ideal for someone who thrives on problem-solving, learning complex systems, and delivering world-class support with empathy and precision.
We care a lot about building a strong in-person culture, and we’re very much in build mode.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, slack, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jiraslackteams