Fractional Head of Customer Success
remotedirector
via Ashby
About this role
We’re building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. We’re a U.S.-based tech company with a high bar for talent, ownership, and execution — and we’re intentional about building a strong, globally distributed team from the start.
WHAT YOU’LL DO
Problem: The founder is managing the Customer Success team today, but needs to free up his time and better set up this team for success.
Specifically, you'll:
- Manage our two CSMs
- Start super hands-on to learn the product, but then quickly focus on team management and performance
- Build out the CS team, including interviewing, hiring, onboarding, and 30/60/90 day performance
- Shadow relevant customer conversations…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams