Data Analyst - Customer Intelligence

To provide dedicated analytical capability within Customer Insights, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with customer researchers and cross-functional partners to bring together quantitative and qualitative evidence, helping the business move towards a more connected view of customer needs, behaviours and outcomes.…